Emily G Mdt

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Product not delivered, had to pick up, unpleasant

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Insulation4less - Product not delivered, had to pick up, unpleasant
Paid $500 to ship 120# of insulation, shipper failed to drop at correct address. Due to snow, they could not deliver next day, so we agreed to pick up. Asked for 1/2 delivery fee back from shipper, Mr Barber gave back $50, then added $25- insufficient for delivery failure, for us. Email reply, in part: We will respond to your negative review with the facts. Youll be seen for who you are an unreasonable complainer that tried to blackmail us to pay ½ of your shipping cost. Included some other unpleasantness I will spare yall. Avoid this company, antagonistic & difficult to deal with.
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Loss:
$250
Pros:
  • Product probably good
Cons:
  • Delivery & service incompetent & unpleasant

Preferred solution: Price reduction

User's recommendation: AVOID

David M Boo
map-marker Nixa, Missouri

Wrong product

I ordered 4ft x 175ft rolls of prolix insulation the delivery truck brought two rolls only having 85.3 ft on each roll we didnt except delivery they want us to wait till they find the wrong rolls on their carriers delivery truck As a paying customer I should be sent. The right material and they should have to deal with their carrier I had a crew to install the product that we dont have and they have our money the phone number just go to voicemail and they send a computer generated e-mail saying they contacted their carrier. They dont respond to give me my money back or send me the right product order number V0060339

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Loss:
$100

User's recommendation: Find insulation somewhere else

ken t Eyw
map-marker Houston, Texas

Delivery of product

The company only operates via email of which they may not even respond to. Even after ordering a substantial amount of product, to receive an additional small amount you have to pay the outrageous shipping fee and wait on the product to be delivered. This company does not care about working with the customer.
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Preferred solution: Let the company propose a solution

User's recommendation: try to find another insulation co to work with.

Anonymous
map-marker Bedford, Virginia

No contact from company

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After complaint, items received as promised in time allotted. My concern was with lack of communication and now phone number two contact. Unfortunately we live in a world where scams and dishonesty are commonplace. So I sometimes jump the gun with assuming the worst. Although I do believe better communication would have prevented situation, I certainly would recommend insulation for less to anyone looking to purchase a quality product through a reputable vendor. Would not have any reservation to use them in the future now knowing how they work.
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User's recommendation: Dont hesitate, reputable, timely, honest

Anonymous
map-marker Auburn, California

I want to order insulation

I am interested in ordering insulation, but do not have internet access readily available, and would prefer doing business over the phone if that is possible ! Thanks !
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Anonymous

Poor customer service

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I tried to be a customer, as far as ordering online. But the exorbitant cost of shipping, I emailed the person in Houston to complain about the cost of shipping and what other alternatives there were. With his attitude and lack of appropriate communication, I will not be a customer. He actually told me I could not complain about poor customer service as I wasn't a customer. Look elsewhere.
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Cons:
  • Apathetic about doing business with me

User's recommendation: Go look at ALL reviews including the negatives.

Zach R Hqp

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Verified Reviewer

Buy elsewhere

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I've never experienced service this rude. I tried to order from them. I had two questions. The salesperson did not answer the questions and just told me to order online.
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Cons:
  • Disrespectful customer service
Reason of review:
Poor customer service
Anonymous
map-marker Lincolnton, North Carolina

Stay away! Rude sales person Ms.Barber

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Basically emailed me saying “I’m not a target customer” LOL!
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Anonymous
map-marker Webster, Massachusetts

STAY AWAY FROM THIS COMPANY

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I wish I had taken the negative reviews more seriously. Customer service here is non-existent. They shipped my order and when it arrived the installation tape was not on the truck. When I reached out they were curt and unapologetic. Three days now and I have ZERO followup from the company. I would look for another company if I had to do it again. Update: The company reached out to me not to apologize for my inconvenience but to press me to remove my negative review. They have refunded part of my purchase but not the shipping charge for the missing item, stay tuned. Update #2: After I questioned the reasoning for not refunding the shipping fee they did issue the refund. They also continued to press me to remove this review. I cannot speak for the product yet since I just received it. Baring something miraculous happening when I do finally install the insulation, I would not use this company again. I would not recommend it and if asked I would say Stay Away. I have received some personal bashing from the owner Johnathan. I have never dealt with a company that was so unprofessional and rude.
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ROBERT H Dky

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Verified Reviewer
| map-marker Kittanning, Pennsylvania

Did not get my tape with the insulation

I box 24 lbs of tape was not with the insulation
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Loss:
$400
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Flagstaff, Arizona

Find another company to deal with

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Rude service from Jonathan Barber. Would not answer a question. Just said that all the information is on the web site. I needed to know something about my options. I would never do business with a firm with employees or values like this.
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Johnathon B Jcq

Horrible customer service

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When trying to place an order I had some unanswered questions so I sent an email asking for assistance. I received a reply that was condescending and practically called me an idiot for having questions. He went on to say I should shop elsewhere. I did and spent my money with a company that was appreciative of my business.
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Cons:
  • Questionable business practice and very poor customer service
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Change of staff and policy

Anonymous

They must have something to hide

Jonathan Barber answered my information request by telling me to refer to the website. I had questions because the website was not clear on basic info such as the actual width of a roll of his product. In the end he invited me to not purchase the product, but never confirmed the width of the product. If a manufacturer can't get that basic information into customers' hands, how can they expect us to buy. All I can think is that they are not straightforward because they are ultimately deceiving the buying public.
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1 comment
Guest

I received the exact same response from this Jonathan Barber character. Based on his (lack of) customer service alone, I decided against using this product.

Based on my research of this product to date, it seems they have a good product with HORRIBLE customer service.

Hopefully Jonathan Barber is the owner and his *** service negatively affects him. If that's not the case, I hope the actual owner of the business reads feedback like this and finds a better employee.

Anonymous
map-marker Seattle, Washington

Cannot read reviews!!

I touch them but I cannot get the whole review to show. Why doesn't it work??
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Sheri G Qlo
map-marker Greenville, Texas

Unbelievable rude and horrible

Reached out to the to speak with someone to make sure I would order the correct product, .4 or .2. Jonathan Baker refused to pick up the phone and speak to me - responded originally in an email. When shared I had questions and wanted to speak to someone he basically told me he didn't want to sell me anything. I don't see how you can stay in business if you aren't willing to talk to a client. Also, if you get the product and they are willing to speak with you on the phone - how can you discuss any concerns or questions. I don't recommend them. Buyer Beware
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Reason of review:
Poor customer service
Jamarco Med

Very rude

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Didn’t want to talk on the phone for questions I had before purchase. No physical address either. Was rude on emails. To me it’s a scam. He can keep his stuff. My company will never give him a dime.
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About

Summary

Insulation4Less offers building products that help to provide constructions with effective and reliable thermal insulation. On its web-site you can find different kinds of such materials. One of them - Prodex Total – is extremely popular for its universality: it is one solution for cold, heat and water and can be used for almost all types of buildings, keeping them warm in winter, cool in summer and dry during all year. Among other kinds of materials there are Reflective Bubble Insulation and Foil Fiberglass Vinyl Insulation – each of them fits for particular goals. Besides insulation products, the company sells special tapes and glue products to help buyers install its materials without problems.

Insulation4less reviews and complaints

Insulation4less is ranked 55 out of 628 in Building Products category

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