Steer clear of Insulation4Less & Prodex

17 of 17 Insulation4less reviews

We ordered Prodex from Insulation4Less.It was delivered damaged and just dumped by Fed Ex in our driveway - so we didn't have the opportunity to inspect & then refuse the damaged rolls.

Called Jonathan Barber - the president and salesperson of Insulation4Less and he was a complete ***. Rude, condescending and a liar. Stated that our email invoice had tracking info or a "click here" to find out when it was going to be delivered - it did NOT. The email didn't even say it was Fed Ex who was the carrier.

The rolls were just dumped in our driveway - blocking access to our house and garage. Then Barber said that "they include extra in each roll to cover any damage in shipping." Total BS. We had to get our credit card issuer to do a chargeback and then fight through the Denver BBB to get that chargeback to stick. The product may be OK but the hassle of dealing with a company with ZERO customer service is not worth the hassle.


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Oct 25, 2015 #1053543

5 Reasons To Believe In Prodex Total Insulation at
1. Prodex Insulation reviews on product pages at (Actual customers). Parasite websites (site you're currently on) blackmail vendors into paying to remove fraudulent posts. This site does not require verification a person is an actual customer. When provided evidence a review is not from a customer, this site requests payment of $1,400 to have the review removed. In addition, this site emails anyone that posts to send more negative reviews. If the person elects to retract the negative review, this site will NOT remove the negative post without payment. Do not participate in the profit scheme of this website. This is a for profit that relies on negative reviews and blackmail to remain in business.
2. BBB report at (bottom right of every page) This rating takes into account a company's size in its relation to complaints. We're proud to have an "A to A+" rating.
3. ICC-ES Recognized - ICC-ES is an evaluation service that takes independent test data for a variety of products and analyses it against a uniform Acceptance Criteria that is recognized internationally.
4. Independent reviews at A link to review sites that seek reviews from actual customers is provided at bottom right of every page.
5. Over 3 billion square feet sold. Excellent Article - Reflective Insulation Fact vs. Fiction:
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1 1 Reply
elderly helper

Oct 24, 2015 #1053258

Was ready to buy 4 $265 rools of prodex. Live in alaska. Phoned to get delivery chg. Was, with strong rudeness, told "You're not ready to order, goodby. " I said, "Yes I am! Just need to budget in the full delivery price, so need frt chgs." Rude again he said "You're NOT ready to order," and he hung up. TERRIBLE ATTITUDE, SENDS UP RED FLAGS. Checked R value claims for Prodex. THEIR AD LIES!!! Prodex us MAYBE R 1. 4 INS CLOSED CELL FOAM IS R2 PER INCH. Liars, and a ***.

0 0 Reply

Mar 19, 2015 #960815 Castle Rock, Colorado, United States

Happy customers typically don't come to websites called: "" There are hundreds of blog sites, and with the exception of only two sites (appropriately named) our reviews are excellent. Even on this site there are more positive reviews than negative. With over 100,000 customers it's amazing we have so few negative comments. Fortunately for us the few negative comments represent less than 0.0001 of a percent of our sales. You'll find that any company with our number of transactions has some negative reviews. If you offer long life, happiness and sunshine to 100,000 people, they'll be some complaints. Show me a company with no negative reviews, and I'll show you a company with no sales.
A better review service is the BBB. A rating by the Better Business Bureau BBB factors in the number of customers. We maintain an A to A+ rating with the BBB - That's as high as it gets! You'll also find the reviews on our website (actual customers) to be more credible . This sites allow anonymous reviews by non-customers and competitors. It also doesn't allow a person to retract a comment. In addition if you look closely you'll find comments that make little sense such as - "We have been using this company for 3 years spending over 15k a year. The customer service is terrible! If i ran my business the way they do i would be out of business!" Really? Ask yourself, with all the insulation options available for a consumer, why would this (real person) continue to spend $15,000
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0 0 Reply

Mar 17, 2015 #959698 Greer, South Carolina, United States

We have been using this company for 3 years spending over 15k a year. The customer service is terrible! If i ran my business the way they do i would be out of business!

0 0 Reply

Sep 22, 2014 #873696

Thank you for speaking up, I was just getting ready to place an order with them .

2 3 Reply

Sep 09, 2014 #867804

Customer service is terrible. They are the only game in town and they know it. We received shipments with missing rolls, damaged rolls at times and they could care less. What a joke!
Wish I could find another company to provide Prodex Insulation.

0 4 Reply
not a happy customer

Jan 19, 2015 #933159 South Lyon, Michigan, United States

to say that their customer service is terrible is a big under statment Kathy Baber has been les than helpful in dealing with 3 damaged rolls of prodex insulation out of a 6000 sq ft order to compleate my ceiling i have emailed countless times sent phptos and cannot get anyone to call me back or answer their phones . kathy offered 50ft of insulation and some tape as a replacement. my runs are 60 ft so it would be useless. her last offer was 1 roll. i was really hoping for this to work out well because i still need to do my walls and have 3 friends looking to insulate there barns well it dosent look like they would even concider useing them with ther horrable customer service. to make things even worse they put this product on sale the same week i bought and wont give me the sale price witch was a $420.00 differance.

0 0 Reply

Jan 19, 2015 #933205 Castle Rock, Colorado, United States

The below email string will demonstrate we offered this person exactly what he initially requested with the exception of granting him a sale pricing he didn't qualify for. As a result of not get a price reduction (he did not qualified for) he has elected to post this negative review. Please see the email string below and decide for yourself:
On 1/15/15, 1:20 PM, "Ben Zamborowski" wrote:
hello my order # is v27812 i have 1 damaged roll of insulation that needs your attention and also i see you now have this product on sale and i have over paid by around $400 i still have all 4 walls to
Date: Friday, January 16, 2015 at 5:14 AM> wrote: To get a sale price you must order during a sale period. We do not grant special deals to one person that is not extended to all - That would not be fair to all our customers.We are investigating the damaged roll with the shipper. We will contact you promptly upon their reply. On Jan 16, 2015, at 4:21 PM> wrote: … Although all claims to shipper will be declined because you signed that all products were delivered intact, we are going to send you a full 4 ft x 175 roll at our cost. Please email back and state you are satisfied with remedy, and we will execute the roll being sent.

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Aug 26, 2014 #861705

It's impossible to avoid a few of these postings if you have a great deal of success. With over 100,000 of individual annual purchases in a year it's a wonder we have so few of these comments. Any prospect can email for the Prodex Warranty - one of the strongest in the industry, so we will not spend any further time dignifying these comments. Our "A+" BBB rating testifies to the quality of the insulation and service we provide. A Better Business Bureau report takes into account the number of customers you have in its rating. You can find real-time customer reviews (people that have actually purchased - people with names) at: Sites such as this allow anonymous competitors any non-customers to hide while posting negative comments.

3 0 Reply
not a happy customer

Jan 19, 2015 #933170 South Lyon, Michigan, United States

if its only a few complaints it sure wouldnt be hard to deal with. and any one can buy a a+++ rateing with the bbb. and if you spent as much time with the few complaints as you did here defending your repution you would be doing yourself a huge favior. i know its hard to deal with people when there not happy but a phone call to deal with the issue always works better than a generic e-mail. I own a retail buiness and have to deal with a few unhappy customers a year and true you cant always make everyone happy but you still have to try.

0 0 Reply

Aug 13, 2014 #855916

STAY FAR FAR FAR AWAY FROM THIS SCAMMER. Mr Barber and his company is the single worst experience I have ever had dealing with a company. I'm not even going to get into his horrible pricing schemes and advertising. All you need to do is call and talk to Mr Barber and he will easily prove what an *sshole he is on the phone.
He refuses to stand behind his product or take care of anything that goes wrong. I ordered over 15,000 sq/ft of Prodex insulation, and shortly after being installed, the foil and foam layers are separating which is causing the insulation to fall down. Absolutely garbage and Mr Barber refuses to offer any sort of help or assistance.

3 3 Reply

Sep 03, 2013 #711073

I did a lot of research on the net: I am a retired electro-mechanical engineer. I know what I wanted to do, but did not know exactly how to achieve it; until I contacted Insulation4less. The sales person on the phone was really nice, and very knowledgeable about my re-roof project. I am not a roofer; this was a project with a few friends; and a weekend. The old, (I know before 1900) house's tin roofing was removed revealing open purlins. The "double bubble" (He actually purchased Prodex insulation was tacked loosely draped just prior to installing each sheet of new tin. It was inexpensive (per r-value), easy, and fast to install. It really smoothed out the old warped wood, giving it a very nice appearance. After being installed in August of 04, in east Ohio, I noticed an immediate drop of several degrees upstairs. This winter it is really warmer without the gas bill going up at all, compared to last year. The old attic already had about 19-12 inches of cellulose, which I had blown in about 1980, so I really had time to experience the difference between old and new. I really believe this product has paid for itself already....

7 3 Reply

Aug 07, 2013 #695554 New York City, New York, United States

Insulation4Less Excellent Company to work with - Prodex is a Super Product. does a Great Job and Prodex is a Super Product! I enjoyed working with your company. You gave me excellent advice. I received my order fast. We're glad we went with Prodex - It works even better than I thought it would. I can really tell the difference. Plenty of my friends have also ordered from you. Thanks again.

5 1 Reply

Aug 07, 2013 #695304 Houston, Texas, United States

I just purchased a 3500 square feet of Prodex Insulation from Insulation4Less. I ordered it for my attic and small barn to reduce the heat and add R-value. I have purchased from Insulation 4 Less many times. Everything is always great! My last purchase was for my basement. I have to say it worked way better than I expected so I thought I would try it elsewhere.

5 1 Reply

Jul 30, 2013 #690567

STEER WAY CLEAR OF INSULATION4LESS and MR BARBER. VERY POOR EXAMPLE of how to run a business. **************************THEY RIPPED ME OFF on a $2000.00 (TWO THOUSAND DOLLAR ) order. ************** ***DEFECTIVE PRODUCT ***( big black blotches, and foil gone, and falling off plastic bubbles ) , and BARBER ***REFUSES TO STAND BEHIND THE PRODUCT**** . CROOKS ! PLEASE, DO NOT DO BUSINESS WITH INSULATION4LESS. I"M GOING TO HAVE TO SUE TO GET ANY JUSTICE FROM THIS PLACE. If there is a problem, HE will block your email access to Him and refuse to answer phone , or return calls.

2 5 Reply
Customer Service

Nov 06, 2012 #565591

We have received over one-hundred and forty-five thousand (145,000) insulation purchases. Please put the few complaint posted on this website in the context of that amount of business.

5 1 Reply

Aug 03, 2013 #692747 Knoxville, Tennessee, United States

Who cares about how many orders they have. Whats most important is how they handle the ones that don't go well., and it seems this business thinks it's ok to leave a few customers in the ditch after they take your money.

6 4 Reply
Buying insulation

Oct 07, 2013 #726625

If a company that many orders, then a company should stand behind the few times they fail. Not to stand behind your bad deals is the epic fail that has made me decide to go another route with my limited funds. :sigh

5 5 Reply
For customer service

Mar 19, 2014 #796678

Not responding to a customer request which I called to inquire about your product and all I got was go to the website. We don't do customer service which is how we keep cost down. One ignored customer is one too many and can spread like a disease. Good luck with your business..This is one more lost potential customer.

4 4 Reply

Sep 07, 2012 #539132

i called with a few question about the "prodex" insulation and mr barber let me have it! told me to look on the web site and find it myself "what are you *** its all on there". he refused to help me. you would think someone selling a good product would love to talk about it/sell it.

4 2 Reply

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